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Irresponsible Selling By Electronics Superstore

posted 17 Jun 2012, 15:49 by Alistair Hamilton   [ updated 6 Sep 2012, 00:51 ]
Today, my mother asked me to take a look at her friend's (I'll call her Helen to protect her privacy) new machine - she couldn't get any email. It transpired that Helen had invited her friend (who I'll call Dick) along to help her buy a new computer.

Now, it transpires that Dick neatly fits in to the old adage, 'a little knowledge is a dangerous thing'. Setting up the new computer, he had managed to screw up her broadband and did something to Internet Explorer that I haven't fully got to the bottom of yet. Suffice to say, I managed to get her up and running with a Gmail account, after installing Google Chrome.

That little tale isn't the reason for this post though.

Helen is an OAP and has never been near a typewriter before, far less a computer. She is rather infirm and sadly in poor health but despite her very limited exposure to technology, decided that getting a computer with Internet access would be of great benefit. Just getting email, and buying her groceries on-line would be a huge help to her.

Dick, took her off to the local Comet store and 30mins later, he and the salesperson had managed to persuade Helen to part with £500 on a new Acer laptop.

£500! I was absolutely livid when my mother told me that. I'm particularly annoyed at the Comet sales staff. I wasn't party to the transaction, but the impression is clearly that they saw Helen coming and all sense of good service and sound advice to marry customer needs to suitable product went out the window. Helen paid the money simply because she didn't know any better.

The older generation can all benefit from the Internet age. However, those 'Silver Surfers' as I fondly call them, generally have no technical skills which makes them easy to be taken advantage of or misled, deliberately or otherwise.

I'd implore anyone who has an elder relative wanting to join the computer age and get on-line to contact me. I can get them up and running for a heck of a lot less than £500, with something much more suitable to their needs.