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Cold Call Scammers Still At It

posted 7 Jun 2012, 06:27 by Alistair Hamilton   [ updated 15 Sep 2012, 08:48 ]
telephone
I'd like to warn clients that there are still many instances of fraudsters calling to inform you that your computer is slow due to malware.

The latest twist to this scam is a threat that you are breaking the law by allowing your computer to send spam and other malicious content and could be subject to a hefty fine. They will use all sorts of techniques in order to convince you to part with your money. They can be very persuasive.

On no account give any details away to these people and NEVER give personal info or bank details to these people.

The caller essentially claims the following (or variations on a theme):
  1. They are from Microsoft or some other computer support firm.
  2. They have remotely detected that your computer is slow or is infected with malware.
  3. They guide you to various files on your pc, usually with strange names, and claim these are the offending items, despite often being legitimate files required by your system.
  4. They may issue other threatening statements, such as potential fines for breaking the law.
  5. They will direct you to a website whereby you can download some software which they can use to remotely fix your 'problem' for a fee.
On no account download anything. Simply inform them your are reporting their attempts at fraud and put the phone down.

No legitimate computer support firm will ever cold call you in such a manner. Never download any software suggested by these people and on no account divulge private information or bank/credit card details.

It is also worth taking the time to report the call to the Action Fraud